digital employees automates customer requests, document handling and internal processes — from the incoming request to a finished result in your corporate system. One AI platform, integrated with your existing IT infrastructure.
3 digital employees handled 214 tasks today. 4 results are waiting for your decision.
Prepared results that a person must approve
Specialist time freed by digital employees
from chat, email, web forms or the Service Desk
permitted operations in CRM, ERP, Service Desk and DMS
a document, a reply, a record — ready for review
Specialists re-check information, search for answers, re-type data into systems and cross-check documents by hand. Each operation takes minutes — together they take hours every day and pull people away from decisions, customers and non-standard tasks.
Managers re-check information, search for answers and copy data into the CRM by hand.
Engineers spend time collecting initial information and sorting out routine incidents.
Specialists manually cross-check data, verify completeness and fill in templates.
Employees look for instructions, collect task statuses and ask colleagues for details.
digital employees takes over the repetitive operations and hands people a prepared result — leaving them control, decisions and the non-standard tasks.
Not an assistant that suggests — a digital executor that works inside the process, within your rules and access rights.
Request a demo↗We match a digital employee to your business process. Start with the single most labour-intensive task — other processes connect to the same platform.
↖ HOVER A CARD TO SEE THE SYSTEMS IT WORKS WITHAdvises customers, selects offers and creates the request in the CRM.
Sorts incoming tickets, runs initial diagnostics and prepares a reply.
Processes requests, performs calculations and prepares a draft proposal.
Checks available time slots and makes the booking.
Finds instructions, answers with sources and fills in forms.
Checks completeness, amounts, details and discrepancies.
Collects statuses, identifies blockers and prepares assignments.
Identifies recurring problems and gaps in the knowledge base.
A typical AI assistant helps find information or draft a reply. digital employees builds a process in which a digital employee receives a task, works with corporate data, performs permitted actions and hands over a finished result.
From chat, email, a web form or the Service Desk.
Knowledge base, dialogue history and data in corporate systems.
Only permitted actions in CRM, ERP and other systems.
A document, a reply, a record or a task.
To a person or straight into the work system.
How one digital employee runs the process end to end.
A customer sends a request with the items they need.
Checks prices and stock in the ERP, calculates the cost and prepares a draft commercial proposal.
Checks the terms and sends the proposal to the customer.
All actions follow defined rules and access rights. Significant decisions stay under human control.
Three scenarios where digital employees cut the volume of manual work. In each one the specialist receives not a request, but a result to review and decide on.
Discuss your process↗Processes requests, performs calculations and prepares a draft commercial proposal.
| Task | Request | Customer | Time | Result |
|---|---|---|---|---|
| #4821 | Proposal · 14 items | Northwind Ltd | 06:42 | ● Over limit · manager |
| #4820 | Proposal · 22 items | Baltic Marine | 05:10 | ● Accepted |
| #4818 | Proposal · 6 items | Orion Foods | 03:55 | ● Edited · 1 change |
| #4815 | Proposal · 31 items | Vela Retail | 09:12 | ● Accepted |
| #4812 | Price request · 2 items | Kestrel Tools | 02:01 | ● Escalated · stock |
| #4809 | Proposal · 3 items | Northwind Ltd | 02:48 | ● Accepted |
From the first contact to a ready CRM request — without manual data entry.
Every task with its request, context, actions and result. Nothing happens off the record.
| Task | Request | Digital employee | Channel | Started | Duration | Status |
|---|---|---|---|---|---|---|
| 0917 | Supplier proposal · PX-200Supplier proposal check | ▤Document Controller | 15:42 | 02:14 | ● Awaiting engineer | |
| 4821 | Commercial proposal · Northwind LtdCommercial proposals | ▣Proposal Manager | ⚯ Portal | 15:31 | 06:42 | ● Over limit · manager |
| 7724 | Can’t reset password on mobileIncoming tickets | ☷First-Line Support | ▭ Chat | 15:29 | 00:48 | ● Replied |
| 7719 | Account page fails after updateIncoming tickets | ☷First-Line Support | ⌾ Service Desk | 15:12 | 03:06 | ● Ready for L2 |
| 2318 | Family trip · 1–31 JulyCustomer requests | ☺Customer Manager | ▭ Chat | 15:04 | 04:20 | ● Request in CRM |
| 0916 | Contract check · Delta LogisticsContract check | ▤Document Controller | ▱ DMS | 14:58 | 01:52 | ● Missing data |
| 4820 | Commercial proposal · Baltic MarineCommercial proposals | ▣Proposal Manager | 14:40 | 05:10 | ● Accepted | |
| 7716 | Invoice copy requestIncoming tickets | ☷First-Line Support | 14:33 | 00:56 | ● Replied |
Clarifies the error, checks the knowledge base and similar incidents, requests permitted diagnostics — and prepares a reply or a ticket for an engineer.
Run the process on reference cases before publishing — compare the draft with the live version.
| # | Case | Expected | V1 | V2 | Result |
|---|---|---|---|---|---|
| 01 | PX-200 pump station | 4 findings | 4 | 4 | ● Passed |
| 02 | Valve set VK-40 | 2 findings | 1 | 2 | ● Improved |
| 03 | Compressor unit C-12 | No findings | 0 | 0 | ● Passed |
| 04 | Heat exchanger HX-7 | 3 findings | 3 | 3 | ● Passed |
| 05 | Control cabinet SH-3 | 1 finding | 1 | 1 | ● Passed |
| 06 | Fan coil set FC-20 | 2 findings | 2 | 2 | ● Passed |
| 07 | Pipe fittings · lot 14 | 5 findings | 5 | 5 | ● Passed |
Missed the warranty deviation
All findings, sources linked
Stage 03 now reads warranty terms from section 7 of the specification, not only from the item table.
Checks completeness, matches amounts and details across contract, specification and act — and shows discrepancies with links to the source.
Scenario: checking a supplier’s proposal against the technical specification and the equipment datasheet. Instead of cross-checking several files by hand, the specialist receives the identified deviations and decides.
“Check the supplier’s proposal against our technical specification and the equipment datasheet.”
digital employees extracts the requirements, matches them against the proposal item by item, flags deviations and links each one to its source.
Findings prepared, sources of discrepancies identified. The engineer takes the decision.
| # | Parameter | In proposal | Required | Source | Status |
|---|---|---|---|---|---|
| 01 | Flow rate | 180 m³/h | 200 m³/h | TS §3.2 | ● Critical |
| 02 | Warranty | 12 months | 24 months | TS §7.1 | ● Mismatch |
| 03 | Delivery time | 10 weeks | 8 weeks | TS §5.4 | ● Needs decision |
| 04 | Control interface | Modbus RTU | Modbus RTU/TCP | TS §6.2 | ● Check |
| 05 | Power supply | 380 V / 50 Hz | 380 V | Datasheet p.3 | ● OK |
| 06 | Casing material | Stainless 316L | 316L | TS §4.1 | ● OK |
digital employees runs on a single platform that brings together data, knowledge, business processes and permitted actions. One connection, one set of rules — every new digital employee reuses the same integrations and controls.
Where requests come from and where results are reviewed
One core for every digital employee
Connected via available APIs — permitted operations only
What the digital employee may do, in which systems and within which limits.
Each digital employee works only with the data and operations it is allowed to use.
Request, context, actions and result are stored and can be traced.
Approval, sending, payment and changes to agreements require a human.
Illustrative calculation across four scenarios at the stated workloads. We plug in your own volumes during the pilot and sign off a calculation before scaling.
A signed-off calculation based on your volumes, processes and exceptions — before scaling to other scenarios on the same platform.
Target scenario calculations, not implementation results. The actual effect depends on the customer’s processes and is determined in a pilot. Hours shown are before additional support costs and exceptions.
digital employees lets you configure digital employees for your company’s processes and manage their work from a single admin console. Initial setup is done by the KRIT team; routine changes are made by the customer.
Eight roles on one platform. Start with the most labour-intensive process, then add others.
Advises customers, selects offers and creates the request in the CRM.
Sorts incoming tickets, runs initial diagnostics and prepares a reply.
Processes requests, performs calculations and prepares a draft proposal.
Checks completeness, amounts, details and discrepancies.
Checks available time slots and makes the booking.
Finds instructions, answers with sources and fills in forms.
Collects statuses, identifies blockers and prepares assignments.
Identifies recurring problems and gaps in the knowledge base.
Choose the scenario, define data sources, validation rules and the boundaries of the digital employee’s actions.
Use integrations with CRM, ERP, Service Desk, DMS and other systems via available APIs.
Review work on examples, adjust knowledge and process parameters in the admin console.
From first setup to ongoing support: everything a digital employee needs to run inside your company, delivered and supported by the KRIT team.
A single core for digital employees: task management, request history and result control.
Integration with the required systems, operation setup and access-rights segregation.
Ready-made scenarios, operation rules and examples for quality checks.
Initial setup, training to work with the platform and ongoing support.
One digital employee today — new processes and scenarios on the same platform tomorrow. A single foundation for further automation.
Didn’t find your answer? Our team will walk you through a pilot on one of your processes.
CRM, ERP, Service Desk, DMS, databases and file storage — via available APIs. The KRIT team sets up integrations and segregates access rights for each digital employee.
No. It performs permitted operations within defined rules and prepares a result. Approval, sending, payment and changes to agreements stay with people.
A pilot runs on one process. We measure actual specialist time per operation, the number of corrections, repeat requests and the quality of the prepared result.
Yes — that is the recommended path. Start with the most labour-intensive task; other scenarios connect to the same platform, integrations and controls.
We’ll pick one labour-intensive process, connect a digital employee to your systems and measure the effect in a pilot.